Johnnie's Tile & Marble - Our Policies

All Sales Are Final. No Returns.


Johnnie's showroom staff is here to help, but all take-offs and square foot estimates are not their responsibility. Buyer assumes all responsibility regarding quantity of tile ordered. We recommend you have the installer of your choice measure for your project. If you run short on tile, a rush order can be made. However this will incur freight charges that can be quite expensive to the customer. If Johnnie's Tile & Marble Distributors Inc. does not install the tile we will not be held responsible for measuring and/or repairing tile.


There are NO cancellations on special orders.

Deposit Required


Once an order is placed, Johnnie's requires a 50% deposit on all materials with cash or a valid credit card. These deposits are non-refundable and cannot be cancelled. Deposits are required to hold any stock material. After an order is completed, the remainder of the balance is due in full when the tile arrives to Johnnie's warehouse.


Freight Charges


Johnnie's Custom Design Center has multiple suppliers. This allows us to offer the best up-to-date trends and fashions. Due to the vast amount of suppliers, there are freight charges that apply. Unfortunately Johnnie's must pass these charges along to the customer. If you need a freight quote prior to ordering, please ask one of our employees and we will be happy to provide one for you.


Jobsite Visitation


Johnnie's Tile & Marble Distributors Inc. provides a jobsite visitation service at no charge under the following conditions:


1. We request that you, the customer, purchase tile for the entire project at Johnnie's Tile & Marble.


2. No designs created by our staff can leave Johnnie's Tile & Marble until a tile order has been placed.



In the event the customer decides not to purchase tile from Johnnie's a charge of $75 per hour, including travel time, will be billed to the customer.